Last updated 21 March 2023

Thank you for your purchase!
We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

REFUNDS

All refunds must be postmarked within 14 days of the purchase date. All refunded items must be in unused condition and must not be activated or trialed.

RETURN PROCESS

To refund an item, simply log in to your profile and search for the product to be canceled. There is an option in the bottom left to cancel an item, which will automatically cancel and refund the item, if a refund option is available. For refunds to be accepted, the products must not have been used at all.

For any custom orders and custom projects, there is a strictly no refund policy due to the large labor workload required, which cannot be refunded. Please bear in mind that refunds may take up to 7 working days to process.

PROCESSING REFUNDS

After receiving your cancellation/refund request and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.

EXCEPTIONS

If you believe your order has a special exemption rule, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
info@crownag.net